Our Commitment to Protect Your Privacy<\/strong><\/p>\n\n\n\n
Swire Coca-Cola Limited T\/A Swire Coca-Cola HK (\u201cSCCHK\u201d, \u201cwe\u201d, \u201cour\u201d or \u201cus\u201d) highly values your personal information and privacy and is committed to preserving the confidentiality and security of all personal information. When you use our services, you entrust us with your personal information. This Privacy Policy sets out the standards and expectations on SCCHK\u2019s commitment to safeguarding your personal information in terms of what information we gather about you, how we use and process that information and who we give that information to. It also defines your rights in relation to your personal information and who you can contact for more information or queries.<\/p>\n\n\n\n
SCCHK pledges to meet and comply with the obligations and requirements under the Hong Kong SAR Personal Data (Privacy) Ordinance \u2013 Cap.486 (\u201cOrdinance\u201d). SCCHK committed itself to protect and keep in strictly confidential in related to any personal information it collected.<\/p>\n\n\n\n
To ensure that you feel comfortable and confident about providing your personal information for us, please read this Privacy Policy carefully to understand how and why we collect and process your personal information.<\/p>\n\n\n\n
We will notify you when there are any changes to our Privacy Policy, including by posting the revised policy on our website. The changes will be effective from the date of posting.<\/p>\n\n\n\n
1. What this Privacy Policy covers and Who it applies to<\/strong><\/p>\n\n\n\n
We recognise the indispensability of your personal information and are committed to protecting your privacy and handling your personal information in an open, transparent and secure manner.<\/p>\n\n\n\n
This Privacy Policy outlines how we will collect, handle, use, store, share and protect your personal information under the following circumstances:<\/p>\n\n\n\n
We may use your personal information for one or more of the following purposes:<\/p>\n\n\n\n
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Offering, selling and distributing beverages and related products and services, including drinking water and other beverages, beverages dispensers and accessories, maintenance, repair, after-sales services, replacement and sanitation services, as well as delivery and online sales services;<\/li>\n\n\n\n
Processing and implementing your purchase orders; related payment instructions and refund;<\/li>\n\n\n\n
Opening, maintenance and administration of your service accounts and records;<\/li>\n\n\n\n
Calculating and collecting or paying any amounts owing by or to you;<\/li>\n\n\n\n
Communicating with you including handling your requests and enquiries;<\/li>\n\n\n\n
Facilitating us in providing and enhancing our products and services, including designing and providing products and services that may better meet your personal preferences and interests;<\/li>\n\n\n\n
Making disclosure according to the requirements of any law, regulations, court orders, codes of conduct or guidelines applicable to any member of the Group (Any subsidiaries, holding companies, associated companies, affiliates of, companies controlled by, or under common control with us (collectively, the \u201cGroup\u201d));<\/li>\n\n\n\n
Marketing and promoting products, services and other subjects (please see further details in section 4.8 below); and<\/li>\n\n\n\n
Making a purchase for our products and services;<\/li>\n\n\n\n
Engaging with us in relation to employment or experience opportunities at SCCHK, including when you apply for a role with SCCHK or participate in any assessment programme relating to such a role;<\/li>\n\n\n\n
Visiting and\/or using our website;<\/li>\n\n\n\n
Participating in our promotion events, activities, or register as our loyalty program member;<\/li>\n\n\n\n
For commercial negotiations with customers\/business partners, fulfillment of contracts, financial settlements<\/li>\n\n\n\n
Purposes relating to any of the above.<\/li>\n<\/ol>\n\n\n\n
This Privacy Policy covers our online and offline data collection activities, including personal information that we collect through various channels, such as websites, applications (apps), applets, e-commerce channels, third-party social networks, points of sale, and events. Please note that we may consolidate personal information collected from different sources (e.g., websites, offline events). Under specific circumstances, we will provide a separated privacy notice\/personal information collection statement, with detailed rationales and purposes that this Privacy Policy does not cover.<\/p>\n\n\n\n
2. What Personal Information we collect<\/strong><\/p>\n\n\n\n
There are 4 broad categories of personal information held by us. They comprise of personal information contained in the following:<\/p>\n\n\n\n
A. Consumer Data including, but not limited to:<\/p>\n\n\n\n
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Personal Information: full name, contact number, email address, delivery address;<\/li>\n\n\n\n
Feedback after purchasing our products and services;<\/li>\n\n\n\n
Personal interests and preferences.<\/li>\n<\/ol>\n\n\n\n
B. Employee records<\/p>\n\n\n\n
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Your personal information including but not limited to full name, National ID \/ Passport Number, home address, date-of-birth, nationality, sexuality, phone number, and email address;<\/li>\n\n\n\n
Other relevant data including but not limited to financial background, educational background, personal information of spouse and family members, and professional qualification.<\/li>\n<\/ol>\n\n\n\n
C. Customer\/Business Partner Data<\/p>\n\n\n\n
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Your personal information, which is limited to the primary contact person as the communication channel for business interactions or activities, or for the customer to register an account on our customer portal, including but not limited to full name, contact number, email address, and delivery address.<\/li>\n\n\n\n
Information collected from you about others in situations where you decide to invite a third party to conduct business with SCCHK. We will collect your and third party\u2019s names, phone number and email addresses in order to make contact and follow up with the third party.<\/li>\n\n\n\n
SCCHK may collect your identity card, bank card account number when it is used to process orders, provide customer\/supplier services or make financial settlements.<\/li>\n<\/ol>\n\n\n\n
D. Sensitive Personal Information<\/p>\n\n\n\n
Under specific scenarios, we may also collect \u201csensitive\u201d, or \u201cspecial categories\u201d of personal information that are fit for purpose, such as the following:<\/p>\n\n\n\n
c. Any other form of payment methods and their details<\/li>\n<\/ol>\n<\/li>\n\n\n\n
Trade union membership<\/li>\n\n\n\n
Biometrics features and data,<\/li>\n\n\n\n
Precise Geolocation data,<\/li>\n\n\n\n
Criminal Records<\/li>\n<\/ol>\n\n\n\n
E. Photo and Video<\/p>\n\n\n\n
During the visit\/event, the participants may be photographed or videotaped. Swire Coca-Cola HK may take photos and\/or videos during the visit\/event for record purposes and\/or promotion of our future events, products and\/or services. By participating in the visit\/event, participants consent to their images to be captured in such photos and\/or videos. Participants hereby permit SCCHK to use, edit, modify, reproduce, publish and\/or disseminate any such Photos and Videos, by any means or in any manner by SCCHK for any purpose including our internal records, marketing, publicity, promotional or any other purposes as SCCHK considers appropriate, whether within or outside of Hong Kong, and on any platform that SCCHK think fit, including but not limited to the SCCHK\u2019s website, social media platforms (e.g. Facebook and LinkedIn) and\/or other publications.<\/p>\n\n\n\n
The above-mentioned definition are broad categories that can be found in multiple jurisdiction, under the specific circumstances, we will provide more detail under the specific privacy notice\/personal information collection statement on the types of sensitive personal information, purpose and subsequent handling requirements that would be expected from us. An explicit consent would also be required if you wish to provide us with the sensitive personal information. If the provision of such sensitive personal information is mandatory for the purpose of collection, we will clearly indicate to you that the provision of this information is mandatory, and the consequences if you choose not to provide the relevant information.<\/p>\n\n\n\n
3. How we will collect and use your Personal Information<\/strong><\/p>\n\n\n\n
We will primarily collect personal information directly from you, however, in some cases we may also collect your personal information indirectly from the following sources:<\/p>\n\n\n\n
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Recruitment agencies;<\/li>\n\n\n\n
Background check providers;<\/li>\n\n\n\n
Third party service providers that assist us to operate and run our business;<\/li>\n\n\n\n
Publicly available sources such as business and employment-oriented social network services (such as LinkedIn) and jobs boards (such as JobsDB);<\/li>\n\n\n\n
Insurance agencies;<\/li>\n\n\n\n
SCCHK\u2019s Affiliates, Subsidiaries, or Business Partners such as Coca-Cola Company Limited.<\/li>\n<\/ol>\n\n\n\n
Such collection from external sources will be notified and stated in the specific privacy notice\/personal information collection statement prior to the engagement and collection from such sources.<\/p>\n\n\n\n
We will collect and process your personal information primarily in the following scenarios:<\/p>\n\n\n\n
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Placing an order for any of our products or services;<\/li>\n\n\n\n
Handling complaint or refund request;<\/li>\n\n\n\n
Registering as a member online or mobile apps;<\/li>\n\n\n\n
Completing any customer survey or provide feedback for us;<\/li>\n\n\n\n
Submitting employment-related application online or via email and mobile apps;<\/li>\n\n\n\n
Browsing or using our website via your browsers with cookies enabled;<\/li>\n\n\n\n
Participating in our promotion events or activities.<\/li>\n<\/ol>\n\n\n\n
4. Purposes of collecting your Personal Information<\/strong><\/p>\n\n\n\n
SCCHK may use your personal information for the following purposes:<\/p>\n\n\n\n
A. For personal information collected from the consumer<\/p>\n\n\n\n
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To register our loyalty membership, promotion activities such as the lucky draw and other mobile apps, etc;<\/li>\n\n\n\n
To provide our products and services for you, to contact you in relation to logistic arrangements of delivering the products and services to you, and to send you service-related communications;<\/li>\n\n\n\n
To tailor and personalise our products and services to you, to better match your preferences and interests, and to provide or facilitate any special assistance you may have asked for;<\/li>\n\n\n\n
To record and facilitate your payment for purchasing our products and services;<\/li>\n\n\n\n
To carry out your instructions, to respond to your enquiries, and to provide customer services and assistance;<\/li>\n\n\n\n
To notify you about our new products, special offers and other special promotions with your explicit consent;<\/li>\n\n\n\n
To perform investigation, research or statistical analysis in order to improve our products and services, and benefit our customer;<\/li>\n\n\n\n
To ensure safety and security of our consumers, and to undertake any necessary activities during emergency events; or<\/li>\n\n\n\n
To comply with any legal, governmental or regulatory requirements in relevant jurisdiction including but not limited to verifying and processing payment, screening against fraud, screening against abusive purchasing, money laundering and other criminal or unlawful activities.<\/li>\n<\/ol>\n\n\n\n
B. For personal information collected from customer\/business partners<\/p>\n\n\n\n
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To conduct business activities, to contact you in relation to communicating about the products, services and relevant requests, and maintain the business relationships;<\/li>\n\n\n\n
To process payment instructions;<\/li>\n\n\n\n
To conduct customer surveys; or<\/li>\n\n\n\n
To access customer portal and provide corresponding services.<\/li>\n<\/ol>\n\n\n\n
C. For personal information collected from employees<\/p>\n\n\n\n
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To undertake recruitment activities, such as processing your employment application and checking for any existing or potential conflicts of interest or any other restrictions which may otherwise restrict or prevent employment with any entity of SCCHK;<\/li>\n\n\n\n
To undertake matters relating to or in connection with your employment including but not limited to the purposes of payroll, benefit, administration, transfer and other career-related matters such as transfer of employment and secondment, promotion and career development activities;<\/li>\n\n\n\n
To conduct reference check with previous employers; or<\/li>\n\n\n\n
Any other purposes directly or indirectly relating to the compliance by SCCHK or any of the employment or statutory obligations.<\/li>\n<\/ol>\n\n\n\n
D. For personal information collected via our websites and mobile apps\/mini programs<\/p>\n\n\n\n
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To manage and improve any services provided via our websites and mobile apps\/mini programs;<\/li>\n\n\n\n
To manage and improve our websites and mobile apps including drawing up statistics on the usage of our websites and mobile apps\/mini programs;<\/li>\n\n\n\n
To tailor the content of our websites and mobile apps\/mini programs to provide you with a more personalized experience and draw your attention to information about products and services that may be of interest to you;<\/li>\n\n\n\n
To manage and respond to any request you submit through our websites and mobile apps\/mini programs; or<\/li>\n\n\n\n
To help us learn more about you, the products and services that you receive, and other products and services that you might be interested in receiving.<\/li>\n<\/ol>\n\n\n\n
We will notify you when there are any changes to our purpose of collecting your personal information, we might need to re-obtain your consent if there is any alteration beyond the processing purpose as mentioned above.<\/p>\n\n\n\n
5. Who we share your Personal information with<\/strong><\/p>\n\n\n\n
To facilitate the purposes mentioned in 4. Purposes of collecting your Personal Information, we may transfer, disclose, grant access to or share your personal information under specific scenarios, with third-parties (whether within or outside the country in which you are located) for the following purposes :<\/p>\n\n\n\n
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Third-party service providers engaged by us to assist with providing you with our products and services;<\/li>\n\n\n\n
Third-party service providers engaged by SCCHK to assist processing your Personal information such as payroll providers, background check providers or recruiters;<\/li>\n\n\n\n
Includes, but is not limited to, SCCHK\u2019s direct and indirect subsidiaries, holding companies, and affiliates or related companies as shown in the links below; Other business partners such as website, mobile app and loyalty programme operators;<\/li>\n\n\n\n
Marketing partners who provide marketing services or conduct marketing or social interaction activities including campaigns, contests, sweepstakes, market research, customer surveys and data analytics;<\/li>\n\n\n\n
Law enforcement agencies, government and regulatory bodies, and other organisations.<\/li>\n<\/ol>\n\n\n\n
Details of such external sharing of personal information would be specified in the individual Privacy Notice(s) or Personal Information Collection Statement(s) prior to your collection. Depending on your region, explicit consent may be required for such processing or sharing to take place.<\/p>\n\n\n\n
We may also share aggregated data, provided that your identity will be sanitized and unable to be reidentified, with third parties for the specified purposes, and to better understand your needs to improve our products and services.<\/p>\n\n\n\n
As SCCHK cannot control the privacy practices and data protection policies of third parties that are not subject to this Privacy Policy. SCCHK will conduct due diligence such as inclusion of contractual terms in the respective agreements, conduct periodic assessment(s) and audit(s) with such third-parties. When we share your personal information with the respective third-parties, you are also encouraged to read the Privacy Policy of such third-parties.<\/p>\n\n\n\n
In the following cases, the collection, use, processing, sharing, transfer and public disclosure of your personal information do not require your prior authorized consent:<\/p>\n\n\n\n
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Related to national security, national defense security;<\/li>\n\n\n\n
Related to public security, public health, public interest;<\/li>\n\n\n\n
Related to crime investigation, prosecution, trial and judgment execution;<\/li>\n\n\n\n
Out of the maintenance of your or other individuals\u2019 lives, property and other important legitimate rights and interests, but it is difficult to get my consent;<\/li>\n\n\n\n
Personal information that you have disclosed to the public on your own, or that has been legally disclosed;<\/li>\n\n\n\n
Personal information collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;<\/li>\n\n\n\n
Entrusted by us to handle your personal information;<\/li>\n\n\n\n
Necessary to maintain the safe and stable operation of the products or services provided, such as the discovery and disposal of product or service malfunctions;<\/li>\n\n\n\n
Necessary for legitimate news reporting;<\/li>\n\n\n\n
Necessary for an academic research organization to conduct statistical or academic research in the public interest, and to provide the results of academic research or descriptions to the public, and to de-identify the personal information contained in the results; or<\/li>\n\n\n\n
In other cases where your authorized consent is not required under applicable law.<\/li>\n<\/ol>\n\n\n\n
We will never use, share, or sell your personal information for purposes other than those stated above (or those stated in our Personal Information Collection Statement at the time of collection) without your consent.<\/p>\n\n\n\n
6. Use of Personal information in Personalized Recommendations<\/strong><\/p>\n\n\n\n
We will not use your personal information for marketing and promotional purposes unless we have obtained your explicit and prescribed consent, including but not limited to:<\/p>\n\n\n\n
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For sending or showing you updates on latest news, offers and promotions in connection with our products and services<\/li>\n\n\n\n
For sending or showing you joint marketing offers about our products and services; or<\/li>\n\n\n\n
For tailoring and tracking your interactions with advertisements and links from third-party websites to our websites.<\/li>\n<\/ul>\n\n\n\n
You may unsubscribe or opt-out of receiving such direct marketing communications from us by contacting us as set out in 12. Your rights and contacting us.<\/p>\n\n\n\n
6.1. Use of Personal Information in Direct Marketing<\/p>\n\n\n\n
We are allowed to use your personal information in direct marketing only if we obtained your consent or you do not object. In connection with direct marketing, we intended:<\/p>\n\n\n\n
6.1.1. To use your name, contact details including but not limited to telephone number, delivery and email address, customer profiling information, products and services portfolio information and transaction pattern and behaviour collected, compiled, generated or held by us from time to time; and<\/p>\n\n\n\n
6.1.2. To market and promote the following classes of products, services and subjects which may be offered by us or any of the Group members or our joint promotion partners:<\/p>\n\n\n\n
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Beverages and related products and services, including drinking water and other beverages, beverages dispensers and accessories, maintenance, repair, after-sales, replacement and sanitation services, and delivery and online sales services; and<\/li>\n\n\n\n
Products and services offered by our Group members or joint promotion partners may include pantry items and related services<\/li>\n<\/ol>\n\n\n\n
If you are our eShop member and do NOT want your personal information be used for direct marketing, please tick (\u2713) the box in Member Profile to exercise your opt-out right. You may also write to our At-Work and Home Department at the address below to opt out from direct marketing at any time. Please quote your outlet number which is printed on our invoices.<\/p>\n\n\n\n
Attention: At-Work and Home Department<\/p>\n\n\n\n
7. Use of Cookies on SCCHK websites<\/strong><\/p>\n\n\n\n
SCCHK website will use cookies which, among other things, help us to improve your experience of our websites and to ensure that they perform as you expect them to. For detailed information on how we use cookies and the purposes for which we use them, please see our Cookies Policy<\/a> .<\/p>\n\n\n\n